Privacy Policy

Introduction

silkpivopmy ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our watch repair and maintenance services or visit our website.

This policy applies to information collected through our physical location at 38 Jalan Imbi, Kuala Lumpur, our website, and any related services. By engaging with our services, you agree to the practices described in this policy.

Information We Collect

Personal Information

When you request our services, we collect the following personal information:

• Name and contact details (phone number, email address)
• Mailing address (for shipping or correspondence)
• Watch details (brand, model, serial numbers for service records)
• Service preferences and communication history

Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website and search terms used
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To perform watch repair and maintenance services, communicate about service status, and maintain service records
• Customer Communication: To respond to inquiries, provide estimates, and send service-related updates
• Record Keeping: To maintain service history and documentation for warranty and insurance purposes
• Website Improvement: To analyze site usage and enhance user experience
• Legal Compliance: To meet regulatory requirements and protect our legal rights

Legal Basis for Processing

Under Malaysian Personal Data Protection Act 2010 (PDPA), we process your personal data based on:

• Consent: When you provide information through our contact forms or service requests
• Contractual Necessity: To fulfill our service obligations to you
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligations: To comply with applicable Malaysian laws and regulations

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information with:

• Service Providers: Part suppliers and shipping companies necessary for service completion
• Legal Authorities: When required by Malaysian law or to protect our legal rights
• Professional Advisors: Lawyers, accountants, or consultants bound by confidentiality

All third parties are contractually obligated to maintain the confidentiality of your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of physical records in locked facilities
• Encrypted transmission of data over the internet
• Access controls limiting employee access to personal data
• Regular security assessments and updates

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

Data Retention

We retain personal information for the following periods:

• Service Records: 7 years from last service date for warranty and reference purposes
• Contact Information: Until you request deletion or withdraw consent
• Financial Records: 7 years as required by Malaysian tax regulations
• Website Analytics: 26 months maximum

After retention periods expire, we securely delete or anonymize personal information.

Your Rights

Under Malaysian PDPA, you have the following rights:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for data processing (may affect service delivery)
• Data Portability: Request transfer of your data to another service provider
• Restriction: Request limitation on how we use your data
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise these rights, contact us at [email protected]. We will respond within 21 days as required by PDPA.

Cookies and Tracking

Our website uses cookies to improve functionality and analyze usage. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and choices

For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. Material changes will be communicated via email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: