Our Service Solutions
Three focused services for mechanical watch care: hairspring correction, complete calibre servicing, and insurance appraisal. Each approached with appropriate care and documentation.
Return HomeOur Service Methodology
Watch servicing requires a methodical approach. Each service we offer follows a structured process developed through years of working with Swiss mechanical movements. We don't improvise or skip steps — the sequence of disassembly, cleaning, inspection, and reassembly exists for good reasons, and rushing any stage tends to produce problems that only emerge later.
Our work focuses on movements we have specific experience with: ETA, Sellita, and Valjoux calibres. These are the Swiss movements found in many everyday mechanical watches. We maintain calibre-specific documentation showing proper lubrication points, acceptable tolerance ranges, and common wear patterns. This allows us to service each movement according to its particular design rather than applying generic principles that may not suit.
After completing service work, we conduct multi-day regulation to ensure the watch maintains stable timing through position changes and temperature variations. A watch that seems properly regulated after one day may drift significantly when exposed to normal wearing conditions. Multiple regulation sessions help identify and address these issues before the watch is returned to you.
Service Details
Hairspring Correction
MYR 680The hairspring — a coiled spring thinner than a human hair — is the most delicate component in a mechanical watch. When a coil touches an adjacent turn, when magnetisation causes coils to stick together, or when the stud point shifts, significant timekeeping errors result. Hairspring correction addresses these issues through careful examination and precise adjustment.
Process Steps:
- 1. High-magnification examination to identify irregularities
- 2. Magnetisation testing if coil sticking is observed
- 3. Gentle correction using appropriate watchmaking tools
- 4. Verification that coils maintain proper spacing
- 5. Multi-day regulation to confirm stable performance
Typical Timeline:
1-2 weeks
Complete Swiss Calibre Service
MYR 2,600A comprehensive overhaul programme for ETA, Sellita, Valjoux, and similar Swiss movements. This service follows manufacturer-specified procedures: complete disassembly, ultrasonic cleaning, tolerance verification, wear-item replacement, and reassembly with proper lubrication at each designated point. The process concludes with extended regulation to ensure stable long-term performance.
What's Included:
- Full movement disassembly and ultrasonic cleaning
- Component inspection against calibre specifications
- Standard wear-item replacement (click spring, keyless works)
- Reassembly with recommended lubricants
- Multi-day regulation and timing documentation
- Case and bracelet ultrasonic cleaning
Typical Timeline:
2-3 weeks
Watch Insurance Appraisal
MYR 190A written valuation document prepared for insurance purposes, reflecting current market conditions and the specific characteristics of your timepiece. The watch is examined in person, photographed, and documented with details about brand, model, condition, and any notable features. The resulting appraisal is formatted to meet most insurance providers' requirements.
Appraisal Components:
- In-person watch examination and condition assessment
- Documentation of brand, model, serial numbers
- Research of current replacement market value
- Photographic documentation
- Formal written appraisal document
Typical Timeline:
3-5 business days
Service Comparison
| Feature | Hairspring Correction |
Complete Service |
Insurance Appraisal |
|---|---|---|---|
| Price (MYR) | 680 | 2,600 | 190 |
| Typical Timeline | 1-2 weeks | 2-3 weeks | 3-5 days |
| Movement Disassembly | |||
| Ultrasonic Cleaning | |||
| Wear-Item Replacement | |||
| Lubrication Service | |||
| Multi-Day Regulation | |||
| Written Documentation | |||
| Best For... | Timing irregularities from hairspring issues | Comprehensive movement overhaul | Insurance coverage documentation |
Choosing the Right Service:
- Hairspring Correction: When your watch is running fast or slow in an inconsistent pattern, or if you suspect magnetisation
- Complete Service: For watches that haven't been serviced in several years, or when performance has degraded noticeably
- Insurance Appraisal: When you need documentation for insurance coverage or want a current market valuation
Technical Standards
Calibre-Specific Protocols
Each Swiss calibre has specific requirements for lubrication points, tolerance ranges, and wear patterns. We follow manufacturer documentation rather than generic procedures.
Quality Components
Replacement parts are sourced from reputable suppliers. Standard wear items like click springs and keyless works are replaced as part of complete services.
Multi-Day Regulation
Timing is tested over several days in multiple positions to ensure stability. Single-day regulation can miss performance variations that emerge with position changes.
Service Documentation
Each service includes written records of work performed, parts replaced, and final timing figures. This creates a service history for your watch.
Secure Storage
Watches are stored in a secured area when not actively being worked on. Each piece is tracked through our service process.
Clear Communication
If additional issues emerge during disassembly, we contact you before proceeding. Written estimates are provided before work begins.
Ready to Discuss Your Watch Service Needs?
We'll examine your watch, explain what we find, and provide a written estimate for the recommended work. No obligation to proceed.
Arrange a Consultation