Client Experiences

I brought my Tissot in for servicing after it started losing several minutes per day. Lee explained what he found during the initial examination — worn pivot jewels and old lubricant — and provided a written estimate before starting work. The turnaround was exactly what he quoted, and the watch now runs within a few seconds daily. The documentation he provided shows the final timing figures, which is helpful for future reference.

February 2026

I needed an insurance appraisal for my Hamilton watch, and Ravi handled it professionally. The appraisal document was thorough — brand details, condition notes, current market value — and my insurance company accepted it without questions. The process took about four days, which was reasonable. One small thing: I would have appreciated slightly more detail about how the value was determined, though the final figure seemed fair based on my own research.

January 2026

What I appreciated most was the straightforward communication. My Seiko with an ETA movement was running erratically, and Lee identified a hairspring issue. He explained exactly what was wrong, showed me the affected coil under magnification, and discussed both repair and replacement options with realistic pros and cons of each. No pressure to choose the more expensive route. The correction work solved the problem completely.

February 2026

I brought in my TAG Heuer after a previous repair shop gave me a vague explanation about "general wear" and quoted an inflated price for a complete overhaul. silkpivopmy took the time to actually explain what was happening — the automatic winding mechanism was slipping due to a worn component. They quoted MYR 2,600 for the full service, completed it in three weeks as promised, and the watch functions perfectly now. Refreshing to find honest service.

January 2026

Good experience overall with my Certina service. The work was thorough and the timing is now accurate. My only minor concern was that it took slightly longer than the initial three-week estimate — ended up being closer to four weeks. They did notify me about the delay and explained it was due to waiting for a specific replacement part. The final result was worth the wait, though knowing upfront about potential part delays would have helped me plan.

January 2026

I've had watches serviced at several places in KL, and silkpivopmy stands out for their transparency. They don't push unnecessary work — when my Longines just needed adjustment rather than a full service, they told me so and charged accordingly. When I later brought the same watch back for a complete overhaul, the work was methodical and well-documented. The location on Jalan Imbi is convenient, and their working hours accommodate my schedule well.

February 2026